Any organization is only as good as its people. That is why acquiring top talent and providing superior employee experiences is the highest calling for any human resources department.
Letting your best people do their best work is invaluable to any department, but HR chatbots add something that every human resources team needs. More time to keep everyone happy. And more ways to do it.
And in an era of higher demand for top-tier talent and a global skills shortage, being able to engage and retain your best hires and deliver top-notch satisfaction rates has never been more crucial.
With HR chatbots, the ability to provide solutions to time-consuming and low-value tasks becomes infinitely more manageable for companies who know how to choose the one that suits their operations best.
HR chatbot use cases have come a long way, and they now possess the kinds of tools that make them a must-have for any organization that takes their retention and turnover rates seriously.
So, let’s talk about what HR chatbots are doing to help your organization fulfill its potential from top to bottom.
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The impressive statistics behind HR chatbots
- As much as 13% of all HR departments have already integrated chatbots or virtual assistants
- Smart tools like chatbots are preferred by 62% of all HR departments
- 92% of new hires get directed to HR chatbots for onboarding information
- Up to 75% of all HR queries will be serviced by chatbots or conversational AI
- 73% of candidates can’t tell the difference between interacting with a chatbot or a person
What is an HR chatbot?
Chatbots for human resources departments can essentially be described as an AI-powered conversational software that generates personalized interactions with candidates, employees, and entire organizations.
With an ever-growing list of HR chatbot use cases, they now possess incredible productivity potential and the ability to automate essential HR processes and drive efficiency in everyday operations.
With machine learning (ML) and natural language processing (NLP), AI-powered chatbots can understand complex conversations and offer the best possible responses to queries.
They also know when it is time to bring a more human touch to the situation and to alert someone on your team.
HR chatbot use cases: What can they do for you?
Chatbots have brought a whole new dimension to how HR departments function in every aspect.
From the second candidates are greeted by chatbots, they are funneled into a friendly, engaging, and highly efficient means of collecting and sharing vital information while leaving a lasting positive impression.
Internally, chatbots can fulfill many roles within any HR department, and their versatility means you can trust them with an array of tasks to maximize your team’s talent.
These little marvels of technology can handle everything from recruitment to attendance and employee engagement and support your department in every way they need to make sure you get the best talent in.
And keep them.
Here’s how HR chatbot use cases can shape your organization and transform your recruitment and retention.
Recruitment
The first step to cementing yourself as one of the best places to work is ensuring that your recruitment processes are smooth sailing for you and for your candidates.
With each new opening comes a raft of applications, and being able to screen and assess them is crucial to making the right decisions.
But just because you are making new hires, the daily challenges for your HR department don’t stop. With HR chatbots, you can ask and answer repetitive questions that tell you and your candidates exactly what is needed to move forward in the process.
By customizing your chatbot to deal effectively with the rigors of recruiting, you can even further streamline your quest to make application experiences a pleasure for all involved.
- Automating your candidate outsourcing
With HR chatbot use cases extending into assisting candidates with detailed job descriptions, complementary roles, and updates on available positions, you can save your team countless hours of dealing with clunky recruitment sites.
- Real-time responses
Candidates don’t want to be kept waiting to have their questions about you answered, and chatbots provide accurate, personalized responses to give your potential hires conversational answers to common queries.
- Personalized application experiences
With an HR chatbot, you can provide candidates with a highly personalized journey through your company culture, visions, goals, and anything else that you feel would add to their experience.
- Gathering critical data
HR chatbots make data collection easy and super efficient, and while they can’t store basics like contact details and candidate resumes, they can also gather more complex data.
- Generating leads
By grouping and segmenting your candidates according to their skills, roles, and experience, it has never been easier to turn them into high-quality leads to ensure you have every opportunity of a successful hire.
Building relationships with your preferred candidates and making lasting impressions with efficiency and personalized experiences means that you never miss out on your top targets, even if things don’t work out the first time around.
Stop wasting valuable resources on outdated methods and losing top talent to other businesses who know the value of HR chatbots and make every candidate feel like your highest priority.
Integration into other solutions
There are a whole host of ways that HR chatbots can be integrated with your existing solutions, and whether you are a small or larger business, there are so many applications for an AI-powered chatbot like ours.
Human resources departments use a plethora of tools to keep everybody taken care of, paid, and protected, and being able to make the most of HR chatbot use cases in everyday processes is how you will get exceptional ROI.
- Payroll solutions
When you integrate an HR chatbot with your payroll infrastructure, salary and benefits management are simplified with fewer human errors and more payments made on time.
- Training programs
Learning and development platforms can also help unlock the full potential of chatbots in your HR department, and they are extremely adept at recommending and creating access to modules and courses.
- IT support and internal communications
With HR chatbots, you can create real-time conversations and notifications for IT support teams and help desks to further optimize your daily operations and transform internal communications.
HR assistance and employee attendance
With HR chatbot use cases finding ever more value in HR processes, it should come as no surprise that they can now provide all-in-one assistance to your entire department.
Employees need to know the ins and outs of how company policies work when it comes to taking days off, having family emergencies, travel, contracts, and so much more.
And as every HR department knows, life happens, and when it does, there needs to be a holistic and appropriate way to ensure that your employees have their rights re
spected and their obligations met.
- 24/7 support
Your HR department needs rest like everyone else, but HR chatbots are available around the clock to offer assistance after hours as well during the day. They provide real-time support, ticketing, and rerouting queries to the most appropriate destination. Instantly.
- Customized efficiency
With easy-to-use interfaces, HR chatbots give your employees access to their leave-day counters and holiday calendars and the ability to submit their requests for time off without needing personal assistance.
- Searching documents
Important queries being lost in long-form documents? With HR chatbots, you can quickly and easily find the right answers regardless of their length with intuitive machine learning.
HR chatbot use cases are flourishing in so many ways beneficial to organizations of any size that any department that does not integrate them is losing valuable resources in every interaction.
Their ability to handle multiple tasks in real-time and connect internal communications at the click of a button makes them a no-brainer for organizations that want the best for current and future members.
Employee engagement
In the age of distraction and ever-increasing pressure on performance, keeping your people engaged and happy is a challenge that even the most elite organizations must grapple with.
Earning the loyalty of employees and key members is simply non-negotiable for high-performing businesses and institutions that want to grow despite the talent pool continuing to shrink across many industries.
A lack of engagement has its solutions though, and with HR chatbot use cases extending to offer career guidance, internal communication excellence, and personal growth and development plans, among others.
But how?
- Talent coaching
Nurturing employees in areas of strength and interest is so much easier when an HR chatbot can recommend tailored courses for skills development based on talent profiles. Creating succession plans and growing talent from within the organization can be crucial in attaining success at any level of business.
- Employee feedback
Getting real-time employee feedback is just another way that AI-powered chatbots are giving you insights into what your employees need and what you need to pay attention to. Mental health and general well-being should never be overlooked, nor should constructive criticism.
Give your HR department the tools they need to take care of your biggest asset. Your people.
HR chatbot use cases, and applications are evolving every day, and they are finding new ways to make your organization the place to be for top talent while ensuring that everyone who is there already loves being there, too.
This makes them a tool that any modern business or institution will fall behind without, and they have quickly become the backbone of many successful digital transformation strategies in human resource departments all over the world.
With Habot, you can create HR chatbots with no coding experience and a few clicks in our drag and drop platform and give your organization access to AI-powered conversations that simplify and streamline your operations at every level.
Talk to us about what Habot can do to hire, retain, and educate your people and transform the way you communicate.